Terms & Conditions

Shipping & Production Times

SLD Awards primarily uses UPS and USPS.  SLD Awards reserves the right to select the appropriate courier to deliver your parcel on time. Most orders are shipped with 5 working day after a proof has been approved.

Insurance is not standard, however, if your package is received damaged we will replace it providing we have photos of the damaged box and product so we can submit a claim.  If we need the package returned we will provide you a prepaid return shipping label and it is your responsibility to drop off he package to the freight carrier.

Please ensure that your delivery address is correct and up to date in your account. Shipping to an incorrect address that you provided will be your responsibility.

Terms & Conditions of Offer / Sale

Goods and Services are sold and supplied on the following Terms and Conditions unless expressly agreed in writing between SLD Awards and the Buyer, or, where varied by the attached quotation.

All quotations are valid for 30 days only. Unless accepted within this period, the Company reserves the right of alteration.

Payment With Order:
Company policy states that any new customer when placing an order requires that payment is received prior to production commencing.

Incorrect Information:
The Buyer shall be responsible for, and bear the cost of, any alteration to goods supplied (or in progress of manufacture or purchase) by the Company, arising from any discrepancy, error or omission in any drawing or information supplied by, or approved by the Buyer. SLD Awards cannot accept responsibility for errors where the Buyer has not confirmed requirements in writing.

Cancelled Orders:
Orders cannot be cancelled except upon the terms which will compensate the Company for all works done, any obligation to a third party resulting from the Buyer’s order, and materials ordered, used or purchased by the Company as a result of the Buyer’s order to the date of written cancellation. The cancellation of any order must be confirmed in writing. Verbal cancellations will not be accepted.

The Buyer should inspect the goods on receipt. All claims must be made in writing within 14 days of receipt of goods by the Buyer.

To the extent permitted by law, the Company excludes all warranties and representations except as expressly provided in these terms and conditions.

Liability for a breach of a condition or warranty necessarily implied into these terms by the Act is limited to any one of the following, as determined by the Company in its sole discretion:

  1. the replacement of the goods or the supply of equivalent goods;
  2. the repair of the goods;
  3. the payment of the cost of replacing the goods or of acquiring equivalent goods; or
  4. the payment of the cost of having the goods repaired.

In no event is the Company liable to the Buyer for any incidental or consequential damages in respect of such breach of condition or warranty.

All designs, graphics and designs, artistic creations, moulds, tools, products, etc. created by the Company are copyright to the Company and must not be transferred to third parties without the Company’s written consent. Artwork and designs given to the Company for reproduction are received in good faith as belonging to the Buyer and claims of breach of Copyright by the Company by third parties shall be referred to the Buyer for compensation by the injured party.