Return for replacement
Send an email to firstname.lastname@example.org stating your order number and the details of defective item/s you wish to return and have replaced:
- Our Customer Service Department will then issue you a Return Authorization (RMA) number and advise our return address.
- Please ensure you include this RMA number with your returned item/s to enable us to process your replacement item/s.
- You notify us of your intention to return the item/s within 14 days of us dispatching your order to you.
- The returned item/s are received by us within 14 days of us providing you with an RMA number.
- The item is securely packed for return postage to ensure that the item and packaging is received back by us in original condition.
- Return postage will be for your own account.